End of Support Life

The below table lists out the planned EOSL (end of support life) for Actifio’s current products.

Until reaching the EOSL date below, we will fully comply with Actifio’s support policy, including:

• Support for replacement hardware parts
• Issuing security fixes and bug fixes (e.g. when the product behaves differently from our documentation) 
• Supporting new versions of products in our support matrix (e.g. new versions of DBs or VMWare)

If an existing support contract explicitly extends beyond the EOSL date, we will continue to offer support for the scope and term of that contract. If an existing support contract ends before the EOSL date, you will be able to extend your contract until the EOSL dates listed below.  If you have any questions, or do not see your product listed, please contact customer support.

Updates for software products, will be provided via Service Packs, which will be shipped once every year.

We encourage all customers to consider Google Cloud Backup and DR. Backup and DR enables simpler consumption-based pricing, simplified operations, and one integrated Google invoice for consumption and support. Your spending on Backup and DR is eligible to count against any existing, contractual spending commitments with GCP. You can also get support and professional services for Actifio GO, similar to current Actifio products. 

Customers using products listed in the table below who need to buy new licenses should consider moving to Backup and DR instead. Before your support contract expires, we encourage you to contact your Google support team and/or account team, to learn more about how to migrate to Backup and DR in the future.