End of Support Life
The below table lists out the planned EOSL (end of support life) for Actifio’s current products.
Until reaching the EOSL date below, we will fully comply with Actifio’s support policy, including:
- Support for replacement hardware parts
- Issuing security fixes and bug fixes (e.g. when the product behaves differently from our documentation)
- Supporting new versions of products in our support matrix (e.g. new versions of DBs or VMWare)
If an existing support contract explicitly extends beyond the EOSL date, we will continue to offer support for the scope and term of that contract. If an existing support contract ends before the EOSL date, you will be able to extend your contract until the EOSL dates listed below. If you have any questions, or do not see your product listed, please contact customer support.
Updates for software products, will be provided via Service Packs, which will be shipped once every 6 months. Customers should anticipate Sky/AGM/RD 10.x SP4 in Q3’2021.
We encourage all customers to consider Actifio GO on the GCP Marketplace. Actifio GO enables simpler consumption-based pricing, simplified operations, and one integrated Google invoice for consumption and support. Your spending on Actifio GO is eligible to count against any existing, contractual spending commitments with GCP. You can also get support and professional services for Actifio GO, similar to current Actifio products.
Customers using products listed in the table below who need to buy new licenses should consider moving to Actifio GO instead. Before your support contract expires, we encourage you to contact your Google support team and/or account team, to learn more about how to migrate to GCP Actifio GO in the future.
|Product that is supported by Actifio||Product type||EOSL Date||Possible Migration Path|
|Sky/CDS 9.x, AGM 9.x (on-premises or AWS, Azure, Oracle, IBM cloud)||Software||September 30, 2021||Sky/CDS 10.x, AGM 10.x or Actifio GO|
|CDX 8.x (on-premises)||Software||September 30, 2021||CDX 10.x or Actifio GO|
|RD 8.x (on-premises or AWS, Azure, Oracle, IBM cloud)||Software||September 30, 2021||RD 10.x or Actifio GO|
|Sky/CDS/CDX, AGM, RD 10.x (on-premises or AWS, Azure, Oracle, IBM cloud)||Software||March 31, 2022||Actifio GO|
|Actifio GO (GCP Marketplace), bought before Dec 15, 2020||Service||Your Gbucks subscription term or August 31, 2021, whichever is earlier||Actifio GO|
|CDX (Dell PowerEdge R740)||Hardware server||March 31, 2022||Actifio GO|
|CDS Gen 5 (also known as SV1)||Hardware server||March 31, 2022||Actifio GO|
|CDS Gen 4 (also known as M4)||Hardware server||March 31, 2022||Actifio GO|
|IBM DS3512 OR IBM v3700||Hardware Storage||August 31, 2021||Actifio GO|
|NetApp E2800 Controller||Hardware Storage||August 31, 2021||Available from vendor|
|IBM Switch 2498-24E/ Brocade 7800 FCoE Switch||Hardware Switch||August 31, 2021||Available from vendor|
|SANbox 5800||Hardware Switch||August 31, 2021||Available from vendor|
|Kroll for Microsoft Exchange and Microsoft SharePoint||Software third party||August 31, 2021||Available from vendor|