Williams to Lead the Service and Support Organization, Upholding Actifio’s Commitment to Delivering World-Class Customer Service
WALTHAM, Mass. – February 6, 2012 – Actifio™, the Protection and Availability Storage (PAS) platform company, today announced that Donna Williams, a former Hewlett -Packard, IBM and FalconStor Software executive, has joined as vice president of global services and support. Williams will be an integral part of the Actifio leadership team that is committed to delivering superior technology, product and world-class customer service.
Most recently, Williams was vice president of global support and services for FalconStor Software. For six years prior, she established and governed support and services programs for Hewlett-Packard’s business technology optimization (BTO) software suite as director of software support delivery in the United States, Canada and Latin America. Williams successfully directed the software support and customer satisfaction of the organization, which had revenues of $600 million.
“Donna brings a wealth of knowledge and experience about leading world-class customer service and support organizations. We are excited for her to extend the same core values of our technology – value, efficiency and overall best-in-class customer experiences – to our support and services team,” said Ash Ashutosh, CEO, Actifio.
Actifio’s storage system optimizes the management of copies of production data, eliminating redundant silos of IT infrastructure and data management applications. By introducing virtualization into data management, Actifio delivers an application-centric, SLA-driven solution to decouple the management of data from storage, network and server infrastructure, reducing costs by 10X. Actifio is being rapidly deployed to eliminate backup software in both VMware and physical environments, and by service providers to deliver industry’s most efficient Data Management Cloud Services from a single platform.
“Actifio has already built the most customer-centric organization that I’ve seen in my career and the company’s mission to change the way data is managed, through virtualization and consumerization, is precisely what users have been asking for during the last five years,” said Williams. “I am excited to be part of a world-class team that is committed to delivering world-class customer satisfaction and lead the customer service and support organization in delivering on this commitment.”
Actifio™, the Protection and Availability Storage (PAS) platform company, pioneered the industry’s first storage system optimized for managing copies of production data, eliminating redundant silos of IT infrastructure and data management applications. By introducing virtualization into data management, Actifio delivers an application-centric, SLA-driven solution that decouples the management of data from storage, network and server infrastructure and reduces costs by 10X. Actifio has helped liberate IT organizations and services providers of all sizes from vendor lock-in and the management challenges associated with exploding data growth. Actifio is headquartered in Waltham, Mass. with offices around the world. For more information, please visit: https://www.actifio.com/.