GLOBAL SERVICES OVERVIEW
We build our services around your success, and customize our delivery to meet your needs. And since Actifio was ‘born global’ we’re committed to meeting your needs, whether they’re in a colo in Manhattan or a mountaintop mine in Chile. Accordingly, Actifio has built an expansive and responsive set of professional services capabilities.
Actifio Implementation Services form the foundation of our services portfolio, and are laid out in a customized fashion to fit the footprint of your needs – on top of which our other services are built.
In reality, your success with Actifio begins before you even become a customer and implementation when our sales team works in a consultative fashion with your team to scope and quote an Actifio solution that will address the targeted use cases for your application data and the service level agreements (SLAs) for those applications. That defined Actifio solution is then fed into our end-to-end services methodology.
DISCOVERY & PLANNING
Actifio Global Services will conduct discovery meetings and workshops to finalize the business and technical requirements of the customer. Detailed Project Plans will be created, complete with phase schedules, key milestones and delivery timelines.
A dedicated Project Manager will be assigned to drive the planning activities and manage the full lifecycle from start to finish.
Actifio will install all CDS and/or Sky appliances in each data center. Installation includes all physical racking, network configuration and software installation as well as any virtual appliances in scope at any offsite facilities.
Actifio will work with the customer to protect the applications defined during the Discover & Planning Phase. Actifio will manage the installed systems to test protection and restore functionality, as well as confirm the systems are performing as designed.
During this same time, you will be provided access to our online customer portal to access free rapid learning training from Actifio University or you can take advantage of our live Education Services offerings.
Actifio will work with the customer during the Discovery/Planning phase to determine the alerting, monitoring, and reporting integration points. Actifio will then deploy those integrations point within this phase.
Actifio conducts a comprehensive Operational Readiness Phase to help customers become fully operational. This phase will ensure the customer has all the knowledge and tools required to successfully operate and maintain the CDS and/or Sky appliances.
TRANSITION AND HEALTH CHECK
Actifio is committed to Customer Success and places an emphasis on enabling customers for success at the end of every Professional Services engagement. A warm handover to Actifio’s Customer Success organization will be conducted after a complete steady state has been achieved and all deliverables have been implemented as outlined within the Discovery & Planning phase.
On the Actifio Customer Portal, we offer free on-demand training for new and existing users via Actifio University and other educational videos. Actifio University training is designed for:
- System Administrators and Backup Administrators in charge of managing storage using the Actifio CDS Desktop
- Datacenter Application Owners in charge of data protection
- Other users with varying levels of access to Actifio Desktop
There are a number of different ways for users to take advantage of our training options.
ACTIFIO SMART PRACTICES WEBINARS
These free hour-long webinars with Q&A provide you with best practices for maintaining and optimizing the performance of your Actifio solutions.
For more information and to register for Upcoming Webinars please login to Actifio Now.
ACTIFIO UNIVERSITY INSTRUCTOR-LED TRAINING
These Instructor-led hands-on training classes prepare you to take full advantage of Actifio products’ extensive functionality.
Actifio offers optional live training classes that can be delivered face-to-face for employees at your facility, or online for individual employees at your facility, or remote offices, or working from home.
The emergence of the cloud, with elastic, on-demand services has driven both Managed Service Providers and internal enterprise IT organizations to rethink how they create, deliver and charge for services to their clients.
Whether you’re a Cloud Service Provider or a CIO developing IT as a service for business units, Actifio can help you:
- Design services (and their business models) to protect, manage and test application data
- Design the supporting Actifio solution
- Implement the infrastructure
- Train your teams
- Position, launch and run the services
LEARN MORE TODAY
Gartner calls us visionary. We save our customers millions, and they sleep really well at night. Get in touch to learn how we can help your organization become more resilient, agile, competitive and profitable.